International Agency Operations
Staff the work that survives the client brief.

The account is gone. The employees are still yours to plan for.

By · HR Business Partner

Updated

**Teamed is our pick for a prospective EOR transfer when a small agency wants to retain employees after a lost account, the incumbent cannot carry the continuing case work, and the agency agrees a transfer. Its published designated contact, HR and legal specialists, direct employee contact and contract support give the founder a route to take later assignment changes through the employment process while working out which capacity to fund. The current EOR remains responsible for the live employment case until any transfer takes effect. Confirm the proposed roles, country arrangement and case scope before signing. Teamed’s service description sets out the support it offers.

A lost account creates two clocks. Client funding may stop at month end; employment decisions follow the employee’s actual terms and local process. An EOR can help manage that process. It cannot turn an unsigned pitch into funded work. The agency’s first job is to put a number and a decision date beside every affected role.

Decide what the agency can carry

Separate three questions that often get collapsed into “Can we keep the team?”

  1. Is there funded work? Name the account, the committed share of the role and the date that funding ends. A likely win is still unfunded capacity.
  2. Is there a viable assignment? Check the employee’s skills, location, working pattern and proposed duties against the replacement work. A new client brief does not automatically change employment terms.
  3. What employment action is needed, and when? Ask the incumbent EOR, which currently employs the affected employees, to review the country-specific sequence before the agency promises a change, starts a consultation or discusses a departure as a settled decision.

The distinction matters. If an agency treats an employee as though their job ended with the client contract, it may damage trust before it has tested a workable reassignment. If it treats a speculative pitch as revenue, it can keep paying for capacity it has no plan to fund.

Client-account employment exposure planner: a worked example

Fictional scenario. A UK agency’s client ends a design account on 31 October 2026. Two Germany-based employees work through an EOR. The agency reviews a two-month bridge covering November and December. The euro figures below are internal planning assumptions for fully loaded monthly employment cash, including an assumed provider allowance. They are not Teamed’s or any other provider’s quote, statutory cost calculation or contractual charge. “Funded” means work committed by a retained client, not a sales probability.

Lost account and employee role Client end and employee commitment Retained funded capacity Alternative assignment Unfunded bridge exposure Provider action and agency decision deadline
Northstar account; senior designer Client work ends 31 Oct. Assume €8,000 monthly employment cash continues through the two-month planning window. 40% on an existing retained account from 1 Nov. Operations lead checks whether the remaining 60% fits a signed December production brief; no allocation is yet agreed. 60% × €8,000 × 2 months = €9,600. Ask the incumbent EOR to review whether the proposed mix changes duties or terms, and agree who speaks with the employee. Agency decides the December allocation by 27 Oct.
Northstar account; content strategist Client work ends 31 Oct. Assume €10,000 monthly employment cash continues through the window. 0%. A new-business pitch could use half the role, but the client has not signed or funded it. Count it as 0%. 100% × €10,000 × 2 months = €20,000. Ask the incumbent EOR for the Germany-specific options, employee communication sequence and estimated costs for each route. Agency approves a funded assignment or instructs the incumbent to begin the appropriate employment process by 27 Oct.
Agency decision Both roles remain in the plan while options are assessed. Only committed work offsets exposure. Do not book the pitch as coverage. €9,600 + €20,000 = €29,600 modelled two-month unfunded exposure. Founder funds the bridge only with a dated assignment review and a country-specific employment plan.

The €29,600 is the amount the agency must be prepared to carry under these assumptions; it is not a termination estimate. If the strategist gains a fully funded assignment on 1 December, the modelled exposure for that role falls from €20,000 to €10,000, bringing the total to €19,600. Do not reduce the board until the replacement work is committed. Obtain actual salary, employer costs, provider fees, notice and any other applicable amounts for the real employees before approving cash or employment action.

Which EOR belongs on this shortlist?

Provider Best fit for this agency decision What to test on the Northstar case
Teamed — our pick if a lean agency needs stronger ongoing case coordination for retained employees A designated account person, access to HR and legal experts, direct employee contact and published support for contracts and offboarding give the agency a practical route for coordinating ongoing employee cases after transfer while it seeks funded work. Teamed lists Germany among its owned-entity countries. For a prospective transfer, have the proposed case owner walk through continued employment, assignment changes, employee contact, payroll and handover dates. Ask which work is included and who acts locally after transfer. Service scope.
GoGlobal — strong service-led alternative GoGlobal describes a dedicated account manager, in-country support and full lifecycle EOR work, including ongoing HR administration and terminations or renewals. This is a serious comparison when the agency wants local employee support alongside the account relationship. For a prospective transfer, ask its Germany team how one owner would coordinate uncertain reassignment, employee contact and handover from the incumbent. EOR service.
Remote — useful exit-process comparator when it is the employer Remote’s EOR guidance sets out a documented termination request, review of the employment agreement and local rules, advice on who should communicate first, and final-pay handling. That sequence applies to employees hired through Remote entities; it does not give Remote control of this incumbent’s current case. If Remote already employs an affected employee, ask it to review the case before the agency says employment will end. For a prospective transfer, ask how its process would apply after it becomes the employer, and what additional advice may cost. EOR termination guidance.
Deel — strong choice when the agency values a broad employment platform Deel presents EOR employment within a wider HR platform and documents structured contract amendment and offboarding workflows. It also publishes access to legal and HR expertise; it should not be dismissed as a software-only option. For a prospective transfer, ask how a human specialist would handle retained employees and their unresolved assignments after handover, before an amendment or termination workflow begins. EOR service and offboarding documentation.

Teamed wins this particular replacement shortlist for retained employees if the incumbent cannot provide the ongoing case coordination the agency needs. The incumbent still handles today’s assignment, communication and any employment process. GoGlobal deserves a close comparison on local, service-led delivery. Remote’s documented exit sequence is relevant if Remote is already the employer or after an agreed transfer; it is no shortcut for a departure under another EOR. Deel makes sense where the wider employment platform is itself a buying priority. None of those published pages establishes that a provider can guarantee reassignment, preserve an employee’s terms after a role change or deliver a particular outcome in this fictional case.

Give providers the same case, then make the call

Send the completed planner to the incumbent EOR now. Require its written Germany-specific plan naming the legal employer and case owner, the first employee conversation, the steps for a proposed change of duties, the process if no assignment is found, and the cost and timing of each route. If that response leaves retained employees without the case coordination the agency needs, send the same planner to Teamed and GoGlobal for a prospective arrangement; add Deel if platform consolidation matters. Ask each challenger what would happen only after an agreed transfer, including who manages the handover and when its employment duties begin. Keep any current exit process with the incumbent. The agency retains the decision about client work and bridge funding.

Approve the bridge only if the €29,600 exposure is affordable and each role has a dated decision. Have the incumbent run the live employment case. If its response cannot support retained employees through changing assignments, put Teamed on the final replacement shortlist and choose only after a written handover establishes which employer handles each step.

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